TELEPHONE SUPPORT 

There is no charge for about five (5) minutes  on  the  phone.  This 
includes  questions  to the client for determining their needs,  and 
questions from the client on costs and policies.  Questions from the 
client on specialized technical information is not provided free.  

If clients need more help,  they can phone anytime 24x7,  to set  up 
an  appointment  anytime  24x7,  for  any  time which is not already 
scheduled.  Standard response time for jobs of one half day or less, 
is within 24 hours of being  contacted.  Immediate  service  can  be 
provided for emergencies or if requested.  

                          SHOP APPOINTMENT 
     
An   appointment   for  planning  or  troubleshooting  is  generally 
scheduled for one hour.  In that time questions  can  be  asked  and 
answers  can  be  given  by  both  parties.  Bench  work or hands-on 
demonstrations will be done as needed.  A problem can  be  analyzed, 
and  often  fixed,  or  a  plan  for  action can be made during this 
appointment.  The charge for one hour is $75.  

                           ADDITIONAL WORK 

If time beyond the first appointment is needed,  often work  can  be 
completed in about a half day's time, which is charged at a flat fee 
of  $250 including the hour appointment.  These hours do not need to 
be consecutive, but can be on different days if ordering parts, etc.  
The time between the appointment and half day  rates  is  negotiable 
and  may  be  made  with  a written Quote or Work Order.  This could 
include time priority,  equipment costs,  scope of work  and  hourly 
charges, flat fee for limited service, and payment in advance.  

                           BUYING PRODUCTS 

Products  for  emergency service are available in town.  If you have 
the part number, specialized or consumer products can be gotten in a 
day or two if needed.  However significant cost savings can be  made 
by  setting up an appointment to examine your needs,  survey what is 
on the  market,  choose  the  right  products,  shop  for  the  best 
supplier,  use standard shipping,  and custom build or configure the 
products.  You can also bring us your best deal in writing,  and  we 
will try to beat it.